Where’s My Package?

Enter your order number and email address below to check the status of your order and see real-time tracking information. You can find your order number in your confirmation email or by logging into your account.

Frequently Asked Questions

Where can I find my order number?

Your order number is listed in your order confirmation email, which was sent shortly after you placed your order. It’s also available in your order history when you log into your account. Order numbers start with “VS-” followed by a series of numbers.

How long does shipping take?

Standard shipping typically takes 5-8 business days, Express shipping takes 2-3 business days, and Overnight shipping arrives the next business day. Please note that business days are Monday through Friday, excluding major US holidays. See our Shipping Policy for more details.

Why hasn’t my order shipped yet?

Most orders are processed and shipped within 1-2 business days. If it’s been longer than that, there may be an issue with your order, or the item may be on backorder. Please check your email for any notifications from us, or contact our support team for assistance.

My tracking shows delivered but I didn’t receive it. What should I do?

Sometimes packages are marked as delivered before they actually arrive. Please check with neighbors, building management, or your local post office. If you still haven’t received your package after 48 hours, please contact us and we’ll help you file a claim with the carrier.

Can I change my shipping address after placing an order?

We may be able to change your shipping address if your order hasn’t shipped yet. Please contact us as soon as possible with your order number and the new address. Once an order has been shipped, we cannot change the delivery address.