Your Questions, Answered
We’ve compiled answers to our most frequently asked questions to help you shop with confidence. If you don’t find what you’re looking for here, our customer support team is always happy to help. Just reach out to us at support@victoriassecretshop.us.
Ordering & Payment
What payment methods do you accept?
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We accept all major credit and debit cards including Mastercard, VISA, American Express, JCB, Discover, and UnionPay. We also accept PayPal, Apple Pay, Google Pay, and offer financing options through our partners. Visit our Payment Policy page for more details.
Is it safe to use my credit card on your website?
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Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. We are fully PCI DSS compliant, which means your credit card data is processed through the most secure payment gateways available. We never store complete credit card information on our servers.
Can I modify or cancel my order after placing it?
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We process orders quickly to get them to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at support@victoriassecretshop.us. We’ll do our best to accommodate your request if the order hasn’t shipped yet. Once an order has been processed for shipping, we cannot make changes.
Shipping & Delivery
How long does shipping take?
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Most orders are processed and shipped within 1-2 business days. Standard shipping takes 5-8 business days, Express shipping takes 2-3 business days, and Overnight shipping arrives the next business day. Please note that business days are Monday through Friday, excluding major US holidays. For more details, visit our Shipping Policy page.
Do you offer free shipping?
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Yes! We offer free standard shipping on all orders over $75 within the continental United States. Orders under $75 have a flat rate shipping fee of $6.95 for standard delivery.
Do you ship internationally?
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Yes, we ship to select international destinations. Shipping rates and delivery times vary by country. You can see the exact shipping cost and estimated delivery time at checkout after entering your shipping address. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
How do I track my order?
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Once your order ships, you’ll receive a shipping confirmation email with your tracking number. You can also track your order anytime by visiting our Track Your Order page and entering your order number and email address.
Returns & Exchanges
What is your return policy?
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We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached. We offer free return shipping for all domestic orders. For full details, visit our Refunds & Returns page.
How long does it take to process a refund?
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Once we receive your returned item, we inspect it within 3-5 business days. After inspection, your refund will be processed to your original payment method. Depending on your bank or card issuer, it may take an additional 5-7 business days for the refund to appear in your account.
Can I exchange an item?
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Absolutely! We’re happy to help with exchanges for a different size, color, or style. Simply contact us at support@victoriassecretshop.us with your order number and what you’d like to exchange, and we’ll guide you through the process.
Sizing & Fit
How do I find my correct bra size?
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Finding your perfect bra size starts with accurate measurements. You’ll need to measure your band size (under your bust) and your bust size (at the fullest point). Check out our User Manual for step-by-step instructions on measuring yourself at home and finding your perfect fit.
Do your sizes run true to size?
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We work hard to ensure our sizing is consistent and accurate. Every product page includes a detailed size chart with specific measurements to help you find your perfect fit. If you’re between sizes, we recommend sizing up for the most comfortable fit. If you’re unsure, our customer support team is always happy to help with sizing questions.
Product Care
How should I care for my lingerie?
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We recommend hand washing your lingerie in cool water with a mild detergent, then laying flat to dry. This helps preserve the delicate fabrics, elastic, and shape. If you must machine wash, use a mesh lingerie bag and the delicate cycle with cold water. Never put your lingerie in the dryer. For more detailed care instructions, visit our User Manual.
How long should my bra last?
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With proper care, a well-made bra should last approximately 6-12 months with regular wear. The elastic in bras naturally stretches over time, which is why we recommend rotating your bras and giving each one at least a day of rest between wears. Signs that it’s time for a new bra include the band riding up, straps slipping, or cups that don’t fit as well as they used to.
Account & Privacy
Do I need to create an account to shop?
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No, you can check out as a guest without creating an account. However, creating an account makes shopping faster and easier – you can save your shipping and billing information, track orders, save items to your wishlist, and receive exclusive offers.
Is my personal information secure?
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We take your privacy and security very seriously. We use industry-standard encryption and security measures to protect your personal information. We never sell or share your information with third parties for marketing purposes without your consent. For more information, please read our Privacy Policy.
How do I reset my password?
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If you’ve forgotten your password, visit our Lost Password page and enter the email address associated with your account. We’ll send you an email with instructions to reset your password. If you continue to have trouble, please contact our support team for assistance.
Still Have Questions?
If you didn’t find the answer you were looking for, we’re here to help. You can reach our customer support team by email at support@victoriassecretshop.us or by phone at (206) 527-0477 during business hours. We typically respond to all inquiries within 24 business hours.