Our Quality Promise

At Victoria’s Secret Shop, we stand behind the quality and craftsmanship of every piece we create. Our products are designed with attention to detail, using premium materials and rigorous quality control standards. We want you to be completely satisfied with your purchase, and our warranty is our promise that your Victoria’s Secret Shop pieces are made to last.

What Is Covered

Our warranty covers manufacturing defects in materials and workmanship for a period of 30 days from the date of delivery. This includes:

• Defective fabrics or materials that fail under normal wear
• Construction defects such as broken seams, loose stitching, or faulty closures
• Underwire defects including broken or protruding wires
• Hook and eye failures due to manufacturing defects
• Hardware defects such as broken sliders or rings
• Elastic failure due to manufacturing defects

If you receive a product with a manufacturing defect, we will replace it with the same item in the same size and color, or issue a full refund at your preference. We will also cover all shipping costs associated with the replacement or refund.

What Is Not Covered

Our warranty does not cover damage caused by factors outside of manufacturing defects, including but not limited to:

• Normal wear and tear from regular use over time
• Damage caused by improper care or washing (please refer to our care guide)
• Damage from bleach, fabric softener, or harsh detergents
• Damage from drying in a dryer or exposure to high heat
• Damage from accidents, misuse, or neglect
• Damage from alterations or modifications made to the product
• Damage from contact with sharp objects, jewelry, or rough surfaces
• Color fading due to exposure to sunlight or improper washing
• Pilling or fraying that occurs naturally over time with normal wear
• Stretching of elastic from normal wear over time (elastic naturally loses elasticity with regular use)

How to File a Warranty Claim

If you believe your product has a manufacturing defect, please follow these steps to file a warranty claim:

1. Contact Us: Email our customer support team at support@victoriassecretshop.us within 30 days of receiving your product. Please include your order number, a description of the defect, and clear photos showing the issue.
2. Review: Our team will review your claim and photos within 2-3 business days. In some cases, we may request additional photos or information to properly assess the issue.
3. Resolution: If your claim is approved, we will offer you a replacement, exchange, or full refund. We will provide a prepaid shipping label for the return of the defective item if requested.
4. Replacement Shipment: Replacement items are typically shipped within 2-3 business days of claim approval, subject to availability.

What You’ll Need for Your Claim

To help us process your warranty claim quickly and efficiently, please have the following information ready:

• Your order number (found in your confirmation email or order history)
• The product name and size of the defective item
• Clear photos of the defect from multiple angles
• A brief description of the issue and when you first noticed it
• Information about how the item has been cared for (washing method, frequency of wear, etc.)

Our Commitment to Quality

Quality is at the heart of everything we do. We work closely with our manufacturing partners to ensure every piece meets our exacting standards before it leaves the factory. Our quality control team inspects every shipment to check for defects in materials, construction, and finish.

When a defect does slip through, we take it seriously. Every warranty claim helps us identify areas for improvement and work with our manufacturers to prevent similar issues in the future. We appreciate you bringing these matters to our attention – your feedback helps us continually improve and deliver the quality you expect from Victoria’s Secret Shop.

Warranty Exclusions and Limitations

• Warranty claims must be filed within 30 days of the delivery date. Claims submitted after this period will not be accepted.
• The warranty is valid only for the original purchaser and is non-transferable.
• Proof of purchase (order number or receipt) is required for all warranty claims.
• Our warranty applies only to products purchased directly from victoriassecretshop.us. Products purchased from unauthorized retailers or third-party sellers are not covered.
• We reserve the right to determine whether a defect is covered under warranty based on our inspection and evaluation.
• This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Questions About Our Warranty?

If you have questions about our warranty policy or need help filing a claim, please don’t hesitate to contact us. Our customer support team is here to help and will work with you to ensure you’re satisfied with your Victoria’s Secret Shop experience. Reach out to us at support@victoriassecretshop.us or call (206) 527-0477 during business hours.